Frequently Asked Questions

If your question is not answered here, please feel free to email me WireTrees@GlennDalaney.com with your specific question and a reply will be sent ASAP.

Questions

What payment options do you offer?
How do I place an order using Pay-Pal?
I don't like placing orders on-line. What other options do you offer for placing an order?
I would like to use my credit card and I do not want to use Pay-Pal. What other way can I pay you with a credit card?
How do I place an order for a custom made tree?
Once I place my order for my custom tree what if I decide I would like to see a picture of the finish tree?
I like the gold color wire but I am worried that it will tarnish. Do you do anything to the tree so it will not tarnish?
How will I know the price of the tree that I want custom made?
If I place an order with you, how will I know when it is shipped out to me?
How long will it take before my order is shipped out?

Answers

What payment options do you offer?

You may pay for your purchase with a bank or cashiers check, or money order made payable to Glenn Dalaney. You can also use your Visa or Master card through Pay-Pal for your purchases. Pay-Pal uses secure servers and you do not have to be a member.

How do I place an order using Pay-Pal?

After I have emailed you with the total cost of the tree or trees including shipping, press the Pay-Pal button and it will take you to a secure server.

I don't like placing orders on-line. What other options do you offer for placing an order?

You have 2 options:
(1) Email your order to me dWire.Sculptor@gmail.com

(2) Placing your order over the telephone, or just email your order or your question to me and I will follow up calling you.

I would like to use my credit card and I do not want to use Pay-Pal. What other ways can I pay you with a credit card?

We have Pro-Pay, you do not need to sign up or be a member. It is just like using your credit card at the store. I will email you a bill from Pro-pay. All you have to do is follow the instructions in the email and it will direct you to a secure server and there you will enter your information about your card. When you get your credit card bill it will show up as dwire.sculptor@gmail.com with the amount.

How do I place an order for custom made trees?

Simply go to this page tree inquiry fill this form out telling me what you would like made or if you have a question you can call me at 303-284-3384

Once I place my order for my custom tree. What if I decide I would like to see a picture of the finish tree?

I can take a digital picture of the tree and post it on my web site. I will forward you the URL where you can see it.

I like the gold color wire but I am worried that it will tarnish. Do you do anything to the tree so it will not tarnish?

This wire comes from the factory with a special coating to prevent it from tarnishing. Also, I can spray the tree down after I finish making it with a clear acrylic. I have had no problems with it tarnishing in the five years I have been using this wire.

How will I know the price of the tree I want custom made?

I will send you a price quote once an agreement has been reached on size, wire color, base and gemstones selection. You then have the option of ordering or canceling.

If I place an order with you, how will I know when it is shipped out to me?

I email all my customers the day that their orders are shipped along with the post office delivery confirmation number.

How long will it take before my order is shipped out?

For stock trees, shipment is usually within a couple of days. For custom made trees the turn around is approx. 5-10 business days.

Creations by Glenn Dalaney

(303) 284-3384 or (720) 205-2963 / Email: WireTrees@GlennDalaney.com